About FRM TECHNO SOLUTIONS PRIVATE LIMITED

FRM TECHNO SOLUTIONS PRIVATE LIMITED! where unparalleled customer service meets the diverse needs of the retail and corporate worlds. With years of expertise, we understand that the heartbeat of any business lies in its customer interactions. Our dedicated team specializes in curating tailored experiences for both individual consumers and large-scale corporate enterprises, ensuring that every query is addressed, every issue is resolved, and every voice is heard.
As the bridge between businesses

About The Internship

• We are seeking a dedicated and proactive Tele-calling Collections Assistant Intern to join our team for a three-month internship. The selected candidate will have the opportunity to gain valuable experience in debt collection strategies, negotiation techniques, and customer relationship management through tele-calling activities.
  
  Strong communication and negotiation skills with a firm but empathetic approach
  Ability to handle challenging conversations and diffuse tense situations effectively
  Familiarity with debt collection laws and regulations (training will be provided)
  Basic computer skills and proficiency in using collections software or CRM systems
  Ability to work independently and collaboratively in a fast-paced environment

Preferred Education Qualification

Degree -
• Polytechnic / Diploma
• Bachelor of Arts (BA)
• Bachelor of Business Administration (BBA)
• Bachelor of Commerce (BCom)
• Bachelor of Computer Applications (BCA)
• Bachelor of Fine Arts (BFA)
• Bachelor of Science (BSc)

Skills Required

• Customer Service
• Telugu Proficiency (Spoken)

Responsibilities

• Place outbound calls to customers with overdue accounts in the telecom and banking sectors.
  Negotiate repayment plans and settlement agreements with customers while adhering to company policies and regulations.
  Collaborate with internal teams to escalate unresolved cases and identify process improvements.
  Follow up with customers to ensure payment commitments are met and resolve any outstanding issues.
  Requirements:
  
  Benefits:
  
  Hands-on experience in debt collection processes and customer relationship management
  Mentorship and guidance from experienced collections professionals in the industry
  Flexible work hours and the opportunity to work remotely
  Potential for a full-time position upon successful completion of the internship

Perks

• Certificate
• Letter of Recommendation