About YRO System Private Limited

One Stop
Digital Healthcare
Solutions for Clinics
and Hospitals
Empowering Healthcare Stakeholders with Cutting Edge and Innovative Software Products

About The Internship

• About MocDoc:
  MocDoc is a complete digital healthcare platform that simplifies hospital, clinic, and
  diagnostic center operations through advanced software solutions. Our mission is to digitize
  healthcare processes, making them smarter, faster, and more efficient for medical
  professionals and patients alike.
  
  Role Overview:
  We are looking for an enthusiastic Technical Support Engineer – Intern who will be responsible for training clients on our software products and ensuring smooth onboarding and usage. The candidate should have strong communication skills in English and Hindi, with a passion for technology and customer service.
  
  Internship Benefits:
  -Monthly stipend of ₹10,000 (with 10% TDS deduction).
  - Hands-on experience with live client interactions and healthcare software systems.
  - Exposure to end-to-end implementation and customer success processes.
  - Certificate of Internship upon successful completion.
  - Opportunity for on-roll employment based on performance after 3–6 months.

Preferred Education Qualification

Degree -
• Engineering (B.E/B.Tech)

Specialization -
• Information Technology

Skills Required

• Software Testing
• Customer Service
• English Proficiency (Spoken)
• English Proficiency (Written)
• Hindi Proficiency (Spoken)
• Hindi Proficiency (Written)

Responsibilities

• Key Responsibilities:
  -Train doctors, hospital staff, and clinic administrators on MocDoc’s software modules
  (EMR, Billing, Pharmacy, etc.) through remote sessions or onsite visits.
  -Provide post-implementation support to resolve user queries and ensure seamless
  product usage.
  - Understand client requirements and coordinate with the technical team for
  customization or issue resolution.
  - Maintain training logs, feedback reports, and customer documentation.
  - Follow up with clients to ensure satisfaction and effective product adoption.
  - Support the implementation team during new deployments or feature updates.

Perks

• Certificate